Shipping & Delivery Policy (Products)

TheTrubiz Retail Pvt. Ltd, owner of, hereinafter referred to as "MIJHOLA", shall follow following shipping & Delivery Policy.

  • 1. For International buyers, orders shall be shipped and delivered through registered international courier companies and/or International speed post only.
  • 2. For domestic buyers, orders shall be shipped through registered domestic courier companies and /or speed post only.
  • 3. Orders will be shipped within 7 working days or as per the delivery schedule agreed with the Customer at the time of order confirmation.
  • 4. MIJHOLA shall make all efforts to deliver order in 10 working days from the date of order booking.
  • 5. Shipment and delivery of the orders shall be subject to Courier Company / Post Office norms. MIJHOLA shall not be liable for any delay in delivery by the Courier Company / postal authorities or delay due to directly or indirect acts of nature, forces or causes beyond MIJHOLA reasonable control.
  • 6. Delivery of all orders shall be dispatched to registered address of the Customers provided by the Customer at the time of registration on or as per the delivery address opted by the Customer at the time of booking the order.
  • 7. MIJHOLA is in no way responsible for any damage to the order while in transit to the buyer, beyond its reasonable control.
  • 8. MIJHOLA is proud to use Payment Gateway facility of M/s. E-Billing Solutions Pvt. Ltd. (EBS) for fast, easy and efficient secure payments. All major credit / debit /payment through Net Banking are accepted through EBS.
  • 9. All Cash on Delivery (COD) orders shall be chargeable on non-refundable basis at the rate of Rs. 100 per order irrespective of purchase amount.
  • 10. Shopping Charges shall be applicable on following purchase value.
    • a. Rs. 50 chargeable on purchase below Rs. 750 on all purchases irrespective of the payment method i.e. COD or pre-payment (payment through credit card, debit card, net banking, cash card etc.)
    • b. Free shipping on purchase of Rs. 750 and above

    MIJHOLA shall be at description to review and revise the shipping charges without any prior intimation to Customer.

  • 11. MIJHOLA source the products from various suppliers across India. In case if the order placed by Customer is sourced from various suppliers, in such case the Customer may receive part deliveries however Mijhola shall make all endeavor to ship entire order within 7 working days and complete the delivery of entire order within 10 working days.
  • 12. Delivery of the orders shall be made on all working days excluding national and public holidays.
  • 13. MIJHOLA shall be at discretion to hold delivery of the order on advance intimation from the Customer.
  • 14. Customer shall be charged handling charge of Rs. 150 for return of order if the Customer is not contactable for whatsoever reason after reasonable attempts by courier to deliver the order.

For prepaid orders the handling charge shall be deducted while refunding the amount to Customer’s bank account and in case of COD payment the Customer may pay these charges in cash to the courier company as advised by MIJHOLA.